Privacy Policy - Detail 360
Effective Date: January 1, 2026 | Last Updated: May 12, 2026
Detail 360 (“Detail 360,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.detail360stl.com, request a quote, book a service, contact us, sign up for communications, interact with us on social media, or otherwise use our website and related services.
By using our website or providing information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Information You Provide to Us
We may collect information that you voluntarily provide, including:
- Contact information, such as your name, email address, phone number, mailing address, and service location.
- Appointment and service information, such as requested service type, preferred appointment date and time, vehicle make, model, year, color, condition, service notes, access instructions, and related details.
- Photos, videos, or files, you choose to upload or send to us, such as vehicle photos or before-and-after images.
- Payment and billing information, such as billing details, transaction records, and payment confirmation information. Payment card information may be processed by a third-party payment processor. We do not store full payment card numbers unless stated here: [insert payment storage practices, if applicable].
- Communications, such as messages you send through contact forms, email, text messages, phone calls, chat tools, or social media.
- Reviews, testimonials, or feedback, you provide.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of visit
- Interactions with our website
- General location information based on your IP address
- Cookie, pixel, analytics, and similar tracking data
- Information From Third Parties
- We may receive information from third parties, such as:
- Booking or scheduling platforms
- Payment processors
- Website hosting providers
- Analytics providers
- Advertising or marketing platforms
- Social media platforms
- Referral partners
- Publicly available sources
2. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and quote requests
- Schedule, confirm, and provide detailing services
- Send appointment reminders, service updates, and customer support messages
- Process payments, refunds, and invoices
- Maintain business records
- Improve our website, services, and customer experience
- Personalize website content and marketing
- Send promotional emails, texts, or offers where permitted by law
- Request reviews or feedback
- Detect, prevent, and respond to fraud, security issues, or misuse
- Comply with legal obligations
- Enforce our agreements, policies, and rights
3. Cookies and Tracking Technologies
We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, understand website traffic, improve our services, and support advertising or marketing.
These technologies may help us:
- Remember user preferences
- Understand how visitors use our website
- Measure marketing performance
- Improve website functionality
- Deliver or measure online advertising
You can usually adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
4. How We Share Personal Information
We may share personal information with:
- Service providers and vendors, that help us operate our business, such as website hosting providers, scheduling platforms, payment processors, CRM tools, email or SMS providers, analytics providers, and marketing providers.
- Payment processors, to securely process payments and prevent fraud.
- Professional advisors, such as accountants, attorneys, insurers, and consultants.
- Legal, regulatory, or safety authorities, when required by law or when necessary to protect our rights, customers, business, or others.
- Business transaction parties, if we are involved in a merger, acquisition, financing, sale of assets, reorganization, or similar transaction.
- Social media or review platforms, if you interact with us through those platforms or choose to post public content.
- Other parties with your consent, or at your direction.
We do not sell personal information for money.
We may share limited website activity information, device information, or online identifiers with advertising partners to help deliver or measure targeted advertising. Some privacy laws may consider this a “sale,” “sharing,” or “targeted advertising.” You may opt out as described in the “Your Privacy Choices” section below.
5. Payments
Payments may be processed by third-party payment processors. Those payment processors may collect and process payment information according to their own privacy policies and security practices. Detail 360 does not control how third-party payment processors handle your payment information.
6. Email, Text Message, and Phone Communications
We may contact you by email, phone, or text message to respond to inquiries, provide quotes, confirm appointments, send reminders, provide service updates, request reviews, or communicate about your account or transaction.
If you opt in to marketing communications, we may send promotional emails or text messages. You can opt out of marketing emails by clicking the unsubscribe link in the email or contacting us. You can opt out of marketing text messages by replying STOP or following the instructions in the message.
Message and data rates may apply. Opting out of marketing messages does not prevent us from sending non-marketing messages related to appointments, transactions, or services you requested.
7. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary to provide services, operate our business, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.
Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, and business needs.
8. How We Protect Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website, system, or method of transmission is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Choices
Depending on where you live and the laws that apply, you may have certain privacy rights. These may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information
- Opt out of marketing communications
- Opt out of certain cookies or targeted advertising
- Limit certain uses of sensitive personal information, where applicable
- Appeal a denied privacy request, where applicable
To make a privacy request, contact us at:
Phone: 636-328-5880
Mailing Address: 1050 S. Cloverleaf Drive, St Peters, MO 63376
We may need to verify your identity before processing certain requests.
10. State Privacy Rights
Residents of certain states may have additional rights regarding their personal information. These rights may include the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion or correction; the right to opt out of sale, sharing, targeted advertising, or profiling; and the right not to be discriminated against for exercising privacy rights.
Categories of Personal Information We May Collect
Name, email, phone number, address, IP address
You, website tools, service providers
Scheduling, communication, service delivery, marketing, security
Customer records
Billing details, service records, transaction information
You, payment processors, booking platforms
Payments, invoices, records, customer service
Commercial information
Services requested or purchased, appointment history
You, booking systems
Service delivery, business records, marketing
Internet or network activity
Website usage, browser information, cookie data
Website tools, analytics providers
Analytics, website improvement, advertising
Geolocation information
General location from IP address; service location you provide
You, website tools
Service scheduling, fraud prevention, website functionality
Audio, visual, or similar information
Vehicle photos, service photos, voicemail, call recordings if used
You, our team, communication tools
Service assessment, quality control, marketing with consent
Inferences
Service preferences or marketing preferences
Website tools, service history
Personalization, marketing, customer experience
Sale or Sharing of Personal Information
We do not sell personal information for money.
We do not sell or share personal information as those terms are defined under applicable privacy laws.
We may share limited online identifiers and website activity with advertising partners for targeted advertising, which may be considered “sale” or “sharing” under some privacy laws.
To opt out of sale, sharing, or targeted advertising, contact us at [email address] or use this link: [insert “Do Not Sell or Share My Personal Information” link, if applicable].
Authorized Agents
You may designate an authorized agent to submit a privacy request on your behalf where permitted by law. We may require proof of authorization and may also require you to verify your identity directly with us.
11. Sensitive Personal Information
We do not intentionally collect sensitive personal information unless necessary to provide services, process payments, comply with law, or complete a transaction you request. Sensitive personal information may include precise location, payment-related information, account credentials, or other information protected by applicable law. We do not use sensitive personal information to infer characteristics about you.
12. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
If you believe a child has provided us with personal information, please contact us at [636-328-5880].
13. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review their privacy policies before providing information to them.
14. Reviews, Photos, and Testimonials
If you submit a review, testimonial, photo, or other content to us, we may use it for business, promotional, or marketing purposes with your consent where required. This may include posting before-and-after photos, service examples, or customer feedback on our website, social media, or marketing materials.
To request removal of a testimonial, photo, or review from materials we control, contact us at [636-328-5880].
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. If we make material changes, we may provide additional notice where required by law.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Detail 360
Email: [email address]
Phone: 636-328-5880
Mailing Address: 1050 S. Cloverleaf Drive, St Peters, MO 63376
Website: www.detail360stl.com